Are you thinking of creating a service delivery app like Airtasker and wish to learn the development process? If that’s the case, you’re on the right website. With increasing competition in the modern market, companies are always on the lookout for new ways of enhancing service delivery and staying competitive. Developing service delivery app can be just the answer. Such a platform streamlines the delivery process but offers a smooth and efficient experience for both business and customers.
Apps have undoubtedly changed the way we live and have become a part of our everyday lives. From connecting with people, ordering food, to taking a ride or learning something new, apps have changed the way we use the world around us. What was previously a niche entertainment hub has now become a multi-billion dollar industry in the span of mere years. The market for mobile apps posted exponential growth in the last couple of years, as well as the number of app development firms behind these apps.
According to Statistics, there were approximately 218 billion app downloads in 2020 alone. We did the calculation – broken down by 12, the number of average monthly app downloads is 18.1 billion, and this means that in 2020, there were 605 million downloads daily (Statista). Apps such as Airtasker have changed the way people get access to services like cleaning, delivery, plumbing, and even personal care. If you’re planning to develop a service delivery app in Australia, it’s crucial to know the costs, features, and the development process that will transform your idea into a reality and launch it. This in-depth guide summarizes everything you need to know, from must-have features to cost estimates, as well as information on why Australia is an ideal place for mobile app development.
The Rise of Service Delivery Apps in Australia
Australia is familiar with the digital revolution sweeping the globe. On-demand service app are increasingly in demand, fueled by convenience, time efficiency, and a more digital way of life. Apps like Airtasker, Uber, and Menulog have raised the bar for service delivery. Individuals are seeking dependable platforms that enable them to place orders for services at the touch of a button, and companies are discovering that such apps present a special method of engaging with consumers.
The Australian mobile application market will increase by 7.7% in 2025, an indicator that the need for service delivery applications will keep increasing. For entrepreneurs willing to capitalize on this market, developing a service delivery app is not only an opportunity but a requirement. You must, however, make sure your app is working, user-friendly, and scalable, while being cost-saving.
The Australian market for service delivery apps is saturated with competition, but with the proper features, user-friendly experience, and clear breakdown of development expenses, your app can be the one that rises above the rest. The catch, naturally, is understanding what goes into developing an app, how much it will cost, and how you can get the most out of your investment. This is where meticulous planning and hiring a qualified app development company enter the picture.
Key Features of a Service Delivery App Like Airtasker
Developing app like Airtasker is not all about having a booking system and a basic interface. To match the big players in the on-demand service market, you must incorporate sophisticated features that can optimize both the user and provider experience. The following are the key features that a world-class service delivery app should possess:
User and Service Provider Profiles
Both users and service providers require individual profiles. User profiles must contain information such as their location, preferred payment, ratings, and history. Service provider profiles must indicate their service type, credentials, and customer feedback. These profiles are crucial in building trust and allowing users to choose the appropriate service provider for their requirements.
Search and Filter Functionality
A powerful search engine lies at the center of any delivery service app. Users must find the desired service as fast as possible. You can add location-based filters, price, ratings, and availability. This makes users able to find precisely what they are seeking, which improves their satisfaction and shortens search time.
Real-Time Notifications
Notifications are used to keep the users updated about the status of their service. Real-time information can be provided in the form of notifications for service provider arrival times, modification of the job scope, cancellation, or task completion. Push notifications ensure that both the providers and the users are on the same page during the process.
Payment Gateway Integration
An uninterrupted, safe payment system is critical to any service delivery app. Having a variety of payments like credit cards, digital wallets (such as PayPal), and even in-app payments can bring flexibility and ease. Additionally, having a payment gateway that is escrow-compatible can safeguard both parties by assuring payment is only released after the job has been done to satisfaction.
Ratings and Reviews
Rating and reviewing service providers by users is essential to create trust in the platform. Positive reviews will be appreciated by service providers, while users will be able to gain from the experience of other customers. These reviews not only assist users in making decisions but also assist in ensuring that service providers are at high standards.
Geolocation and GPS Tracking
Real-time GPS tracking is among the most impressive aspects of service delivery apps. Users can track their service provider in real-time, and they can be sure when they will arrive. GPS also enables service providers to plan their routes in a way that ensures that they are travelling in less time, which makes the whole process more efficient.
Messaging System
A built-in messaging system allows users and service providers to communicate directly. This eliminates the need for third-party communication tools and ensures everything related to the task stays within the app. Whether it’s discussing specifics of the job or making small adjustments, in-app messaging fosters better communication.
Admin Panel
An admin panel provides the app administrators with an overview of the operations, allowing them to monitor services, resolve disputes, manage payments, and oversee user activity. An intuitive and powerful admin panel is essential for maintaining control over the platform and ensuring smooth operations.
Push Notifications and Alerts
In addition to transactional notifications, push notifications can be utilized for marketing, reminders, and re-engagement campaigns. For example, sending users reminders about discounts, service reminders, or new service releases can make your app current and interesting.
Customer Support System
Having customer support included in your app is a must. Whether it is through live chat, FAQ page, or email support, making it convenient for users to access customer service can enhance overall satisfaction and trust in your platform.
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Comprehensive Analysis of Airtasker Panel Features
Client Panel (Task Poster)
The Client Panel is designed for those who are interested in posting work and outsourcing services. The Client Panel has a number of important features to assist clients in efficiently managing and tracking their requests. Be it repair, cleaning, and technical services to make sure that they attract the correct taskers. There is also location-based matching here, where either the user location is automatically picked or chosen by hand, through which buyers are able to get local taskers for easy service delivery.
- Task Bids and Offers: When a task is posted, the available neighboring taskers will bid on the work by offering their rates and availability so customers can choose between a couple of options. Customers will even get to see detailed profiles of prospective taskers with details on their specialties, past projects, and reviews so customers can choose an upright person to complete the work.
- Task Management: The board gives an overview of all posted tasks, namely ongoing, done, and outstanding tasks, along with respective information such as date, tasker engaged, and payments received. Clients are able to monitor progress of tasks as well as in real-time as to when tasks are initiated and completed. A communication platform is also provided where clients can send direct messages to taskers prior to, during, and after the task for clarification of details, sharing of instructions, or asking for status updates.
- Payment and Reviews: Payment is done securely via Airtasker’s platform with clients paying once satisfied with the completed task to protect and make both parties transparent. At the end, the client is also prompted to provide feedback and rating for the tasker to enable the improvement of the tasker’s status and inform other clients. The panel also has an invoice space in readable format with the amounts billed for completing a task and assisting clients in monitoring their expenditure with ease.
Tasker Panel
Tasker Panel is for service providers on the Airtasker site. Taskers are able to discover, bid on, and complete work they’ve been allocated from this panel. Several essential features that add value to the experience of the tasker are:
- Browse Available Tasks: Taskers can search for jobs with specific filters like task categories (e.g., home cleaning, delivery, technical support), location, and pay rates. The app also recommends suitable tasks based on the tasker’s skills and preferences, providing more job opportunities and improved matches.
- Bidding for Work: Once clients post a job, taskers can bid on the work along with providing a description of experience and an estimated time of completion. Clients and taskers can also negotiate work and pay through the messaging feature provided by the app so that expectations are clearly communicated prior to both parties logging into the job.
- Task Management: Taskers are able to view a dashboard that allows them to access all of their existing tasks with status updates in real time, like scheduled, working on, or done. They are able to view their pay, pending pay, completed works, and live hourly or fixed rates. Taskers are also easily able to view task descriptions and tailored customer instructions so it is easier for them to prepare and do work more effectively.
- Scheduling and Availability: Taskers are able to schedule their working hours according to their own schedules. The panel of the platform allows them to manage their availability to work with ease. Airtasker also integrates with calendars, allowing taskers to plan their time and schedule future jobs better, without worrying about scheduling conflicts.
- Communication and Support: Taskers can directly communicate with clients through the app in case of verifying requirements, asking for more information, or informing clients on progress done with the task. In case of facing any problem, e.g., problem with the client or a problem in doing the task, taskers can get an immediate solution from Airtasker’s customer support using the platform if they face problems in time.
- Reviews and Ratings: Taskers can enhance their reputation by getting rated and reviewed by clients after the completion of each task. Positive feedback makes them more prominent and attracts more clients. Taskers can also rate client feedback to assess their performance and determine areas where they should improve.
Admin/Platform Panel (For Airtasker Admins)
To platform administrators of Airtasker, the admin panel offers control and management functions to enable platform performance and effective client-tasker interaction. Key features include:
- User Management: Admins have the ability to track user behavior, handle accounts, and resolve any problems or miscommunication. For the sake of maintaining platform standards, identity, background, and experience of taskers are confirmed through the account verification process.
- Task Monitoring and Approval: Admins can review tasks to ascertain that they meet Airtasker’s guidelines and policies so that tasks are acceptable and do not contravene terms of service. In case there are disputes between taskers and clients, administrators will intervene to facilitate a resolution and ensure justice.
- Payment and Transaction Handling: Admins are able to manage the payment procedure, so that both taskers and clients receive pay accordingly and money is secured. Airtasker earns a commission on each transaction as well, and admins are able to track and monitor the earned commission.
- Platform Analytics: Platform analytics are available to admins, giving them in-depth information about user activity, most used task categories, payment trends, and growth rates. They also get to view customer feedback in an attempt to identify areas of optimization, solve recurring problems, and improve the platform experience overall.
- Content Moderation: Admins can view platform analytics, which offer useful insights into user behavior, trending task categories, payment trends, and growth rates. Admins can also review customer feedback to find out areas to improve, resolve repeat problems, and make the overall platform user experience better.
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Effective Ways to Monetize a Service Provider App Like Airtasker
Monetizing a service provider app like Airtasker can be a highly lucrative business model due to its marketplace nature. Below are several key strategies you can implement to effectively generate profit from an app like Airtasker:
Transaction Fees / Commission-Based Model
One of the most common ways to monetize a service provider application is by charging a commission on every transaction between clients and service providers (taskers). This is the primary revenue model used by service platforms like Airtasker. Each time a task is completed, the app takes a percentage of the total payment made by the client to the tasker. This model is easy to implement, scalable, and ensures a consistent revenue stream as the platform grows. For example, Airtasker charges a service fee, usually around 15-20%, on each job completed, which is deducted from the tasker’s earnings before they receive payment.
Subscription Fees for Service Providers
Charge service providers (taskers) a monthly or yearly subscription fee to be part of your platform. This model works best when the taskers get access to premium features or more visibility within the platform. Taskers pay a recurring fee to gain access to jobs, better visibility in search results, or enhanced tools to manage their tasks. This model provides a predictable, steady income stream and allows taskers to take advantage of premium features to grow their businesses. For example, tiered subscriptions (e.g., basic, premium, and professional) can be offered, with different levels of visibility, priority for high-demand jobs, or access to more clients.
Listing Fees for Clients
Charge clients a listing fee for posting tasks on the platform. This could be a one-time fee for each job they post or a subscription fee for clients who regularly post tasks. How it works: Clients pay a fee when posting a job to the platform, helping filter serious clients and generating additional revenue. This approach creates revenue upfront for each client posting a task and can also discourage spammy or low-quality job postings. For example, a client might pay a small fee to post a task, with the fee varying based on the task category or complexity.
Premium Features for Clients and Taskers
Offering premium features can be a powerful way to monetize your app. These features could include better visibility, faster responses, or more control over the task process. Clients or taskers can opt to pay for premium features, such as Featured Listings to have their task or profile showcased on the homepage or in search results, Boost Options to increase the visibility of their tasker profile or client job posting, and Priority Support for access to dedicated, faster customer support. These features typically attract users who are willing to pay for them, leading to increased engagement and revenue. For example, taskers can pay to have their profile boosted to the top of the list, increasing their chances of being hired quickly.
Advertising and Sponsored Content
You can monetize your platform through in-app advertising or sponsored content. This can be either targeted ads displayed to users or promotional posts from businesses that want to reach your user base. The platform can display ads from third-party networks or offer businesses the opportunity to advertise directly within the app. Taskers or businesses in related industries (e.g., home improvement brands, cleaning supplies) can sponsor posts or feature ads. This creates a passive revenue stream once set up, requiring minimal interaction from users. For example, sponsored ads related to services such as equipment rentals, tools, or other services taskers might use could be displayed within the app.
Freemium Model (Free to Use with Paid Features)
Offer a freemium model where the core features of the app are free, but users can unlock premium functionalities through a subscription or in-app purchases. How it works: Both taskers and clients can use the app for free, but certain features—such as advanced job matching, additional communication tools, or access to exclusive tasks—require a paid upgrade. This model attracts a large user base quickly by lowering the barrier to entry, then monetizes users who want additional benefits. For example, a client could post a task for free but must pay to access a premium tasker with specialized skills or to have the task promoted to a larger audience.
In-App Payment Processing Fees
Another revenue stream is to charge a small fee for processing payments within the app. You can charge a percentage for each transaction made between clients and taskers. When clients pay for a service, a small processing fee (such as 1-2%) is applied to the transaction. This is a relatively low-impact way to generate revenue from every transaction while maintaining user satisfaction. For example, similar to how platforms like Uber or Lyft apply service fees on top of the agreed fare.
Affiliate Marketing or Partnerships
Engage in affiliate marketing or form partnerships with other businesses to generate revenue by recommending their services or products to your users. Collaborate with relevant businesses, such as home improvement stores, cleaning product manufacturers, or insurance companies, to provide exclusive discounts or services to your users. You earn a commission for every purchase made through your referral link.
White-Label Solutions
You can offer a white-label version of your platform to other businesses. This allows companies to use your platform’s technology and branding under their own name for a fee. Businesses, such as cleaning companies or home repair services, may choose to use your app to manage their internal workforce and customer relationships. In this case, you license your technology to them and offer customization options to suit their needs.
Cost for Developing of a Service Delivery App Like Airtasker
Creating a service delivery app such as Airtasker in 2025 requires a significant amount of investment, with prices determined by many factors such as features, the platform (iOS or Android) you choose, and where your development team is based. If you’re considering app development in Sydney or Melbourne, you’ll need to factor in local labor costs and regional development fees, which may be different from those in other parts of the world.
Initial Development Costs
The design process generally includes developing an intuitive and good-looking user interface (UI) and user experience (UX). For app development in Melbourne, it may cost $5,000 to $15,000 depending on the complexity of the app and the design team’s experience.
As for mobile app development, you’re going to pay a substantial price since you would have to write the application on iOS and Android platforms or design a cross-platform solution via platforms such as React Native or Flutter. To build an application for Sydney, developing the front-end (mobile apps) and the back-end (server and database) may cost between $50,000 to $150,000 for every platform. The backend would take around $30,000 to $70,000 and focuses on hassle-free task management, payment, and user interactions capabilities.
An admin dashboard for app administration, through which you can manage users, tasks, and payments, typically brings an additional $10,000 to $30,000 to the development cost.
Third-Party Integrations
To simplify operations, you will have to integrate third-party services. For payment gateways (such as Stripe or PayPal) and geolocation services (Google Maps or Mapbox), the integration price can be anything from $3,000 to $10,000 for payments and $1,000 to $5,000 for location tracking.
Testing & Launch
Quality assurance (QA) and testing are crucial steps to ensure the app is free from bugs, secure, and user-friendly. The testing and QA phase typically costs between $10,000 and $30,000. Additionally, if you’re planning to market the app heavily upon launch, marketing campaigns can range from $10,000 to $50,000 depending on the scale of your promotional efforts.
Ongoing Operational Costs
Once you deploy the app, you will be dealing with the recurring costs of operation. Cloud services and hosting servers (i.e., AWS or Google Cloud) range between $500 and $3,000 a month, depending on the number of users of your app and data storage. Plus, the fee for the payment gateway usually averages 2-3% per transaction, meaning if your app is popular, this is quite a substantial amount in the long run.
You will also require a maintenance budget for periodic updates, bug fixes, and additional features, which may range from $10,000 to $30,000 annually. Support expenses for handling customer service teams also form part of operational costs, with expenses that may range from $3,000 to $8,000 per month based on the support level needed.
Boost Your Service Delivery App with Helpful Insight: Here’s Why
Choosing the right app development firm can make or break your project. Helpful Insight, a top app development company in Australia, specializes in building high-quality service delivery apps that cater to your specific business needs. With years of experience, Helpful Insight’s team of experts uses agile methodologies, ensuring timely delivery, cost-efficiency, and a seamless experience for users.
They understand the competitive landscape and have the skills necessary to help you create an app that stands out. From ideation to design, development, and post-launch app support, Helpful Insight ensures that your service delivery app delivers on its promises. They also provide ongoing maintenance, helping you keep your app up-to-date and bug-free.
By working with them, you’ll gain a strategic partner who is committed to bringing your vision to life. Whether you’re building a basic service delivery app or a service platform like Airtasker, their team has the expertise to make your app a success.
The development costs of a service delivery app can range from AUD $20,000 for a simple app to over AUD $250,000 for a complex, feature-rich platform. However, with careful planning, experienced mobile app developers, and a focus on maintaining a high-quality product, your app can thrive in the competitive on-demand service space. Choose the right app development partner, like Helpful Insight, and you’ll be on the path to creating an app that not only meets but exceeds user expectations.
FAQ
Q1. What are the greatest challenges in developing an app like Airtasker?
Ans. In developing a service delivery app, some of the greatest challenges are developing a trustworthy task-matching system, ensuring communication between users and service providers is seamless and real-time, and establishing trust through features such as reviews and ratings. Security is also a massive issue, particularly in safeguarding sensitive user information and payments. And don’t overlook scalability—your app must be able to support more and more users as it expands, so anticipating that in advance is important. You’ll also need to deal with things like compliance with the law, like making sure service providers have proper background checks and insurance.
Q2. Is it possible to create Airtasker on a small budget?
Ans. Actually, you can get started with less money by taking an MVP. That means the minimum features necessary for the core of your application are included from the start—like posting tasks, user profiles, and payment processing. Then, you have a simpler version of your application to test in the market to see how it will be perceived and get the business running, before you take on more elaborate features. After all, you can enhance the app as the revenue starts pouring in.
Q3. How can I be sure the service providers are reliable?
Ans. Trust is paramount in apps such as Airtasker, and there are a couple of ways you can be sure service providers are reliable. One way is to have background checks done on all providers prior to them being able to accept jobs. You can also implement a rating and review system where users leave feedback after each job, keeping everyone in check. Also, providing some form of insurance or guarantees for users in the event that something does go wrong can provide an added level of trust. It’s also a good idea to check service providers’ skills and identities prior to them being permitted to provide services on the platform.
Q4. What are the maintenance costs of an app like Airtasker?
Ans. Once your app is live, there are maintenance and update costs. These usually come in the form of bug fixes, app updates for new OS releases, implementing new features, and making sure everything is smooth sailing as your user count increases. On average, these maintenance fees can be anywhere between $10,000 to $30,000 annually, depending on the size of your app and how many updates you intend to do. If your app grows very fast, your hosting and infrastructure fees might increase too.
Q5. How do I scale a service delivery app as it grows?
Ans. Scaling an app involves making sure your infrastructure is able to support more users and more tasks. A cloud-based solution (such as AWS or Google Cloud) is an excellent means of doing this, as you are able to simply scale up as your app increases. Optimizing your database and automating some processes can also assist you in keeping things running efficiently. And as you have more users, you will probably need to grow your customer support staff to manage more inquiries. Monitoring performance and hearing user feedback is important to respond to new needs.
Q6. What security features should my service delivery app have?
Ans. Security is of high concern when dealing with sensitive data, such as user information and payments. Security features such as SSL encryption to protect data transfers, two-factor authentication (2FA) to secure user login, and safe payment gateways to secure financial transactions are important. You also need regular security audits to detect any possible loopholes. On top of this, you also need to have rules in place that promote safe communication and transaction between users and service providers in order to avoid issues such as fraud or malpractice.
